Terms and Conditions

1. The Service

ChatSaaS provides software for businesses to deploy AI-assisted chat on their websites, capture leads, manage conversations in a team inbox, configure knowledge bases, integrate via API keys and webhooks, and subscribe to usage-based plans. Features may change over time as we improve the product.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract.
You must provide accurate registration information and keep it up to date.
You are responsible for all activity under your account and for maintaining the confidentiality of passwords and secret API keys.
Team members you invite act under your account; you are responsible for their use of the Service.

3. Acceptable use

You agree not to:

Use the Service for unlawful, harmful, deceptive, or abusive purposes
Send spam, unsolicited messages, or harassing content through the widget
Attempt to bypass security, access other tenants' data, or probe our systems
Reverse engineer, scrape, or resell the Service except as expressly permitted
Upload malware or content that infringes intellectual property or privacy rights
Use the AI features to generate illegal content or impersonate others without consent

We may suspend or terminate accounts that violate these rules.

4. Customer content and data

You retain ownership of content you submit (website knowledge, messages, lead data, widget configuration, etc.). You grant ChatSaaS a worldwide, non-exclusive license to host, process, transmit, and display that content solely to operate and improve the Service, including providing AI-generated responses and delivering webhooks.

When you embed the widget on your site, you are responsible for informing your visitors about how their data is collected and used, including through your own privacy notice and, where required, obtaining consent.

5. AI-generated content

The Service uses artificial intelligence to assist with chat responses. AI output may be incomplete, outdated, or incorrect. You are solely responsible for reviewing AI responses before relying on them for legal, medical, financial, or other high-risk decisions. ChatSaaS does not guarantee the accuracy of AI-generated content.

6. API keys, widgets, and integrations

Publishable keys may be used in client-side embed code on allowed domains.
Secret keys must be kept confidential and used only on secure server-side systems.
You are responsible for configuring allowed domains, webhook URLs, and securing credentials issued to your account.

7. Subscriptions, billing, and trials

Paid plans, usage limits, and trial periods are described at checkout and in your tenant panel. By subscribing, you authorize us and our payment partners (such as Stripe or PayU) to charge applicable fees. Fees are generally non-refundable except where required by law or stated in your plan. We may change pricing with reasonable notice for future billing periods.

8. Availability and support

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages, or force majeure may affect availability. Support is provided on a commercially reasonable basis according to your plan.

9. Intellectual property

ChatSaaS and its licensors own all rights in the Service, software, branding, and documentation. These Terms do not grant you any rights to our trademarks or proprietary technology except the limited right to use the Service as intended.

10. Confidentiality and security

We implement security measures described in our Privacy Policy, including encryption in transit (HTTPS/TLS), encryption of selected secrets at rest, tenant isolation, and access controls. You agree to use reasonable security practices on your side, including protecting secret keys and limiting team access appropriately.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATSAAS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO CHATSAAS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

13. Indemnification

You will defend and indemnify ChatSaaS against claims arising from your content, your use of the widget on your website, your violation of these Terms, or your violation of applicable law or third-party rights.

14. Termination

You may cancel your account at any time through the panel or by contacting support. We may suspend or terminate access for breach of these Terms, non-payment, or risk to the Service. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including liability limits, indemnity, and governing law) will survive.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of courts in India, unless mandatory local law provides otherwise.

16. Changes to these Terms

We may modify these Terms from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use after changes become effective constitutes acceptance of the revised Terms.

17. Contact

Questions about these Terms: legal@chatsaas.com
Support: support@chatsaas.com